Refund Policy

As a rule, we do not accept returns or issue refunds for products once they have been delivered, as all our dairy products — including ghee, butter, paneer, and oils — are perishable food items produced fresh in small batches. Once delivered and accepted, products cannot be returned for hygienic and safety reasons.

We take quality control very seriously at every stage of production and packaging. Each batch is checked before dispatch. We do not compromise on the purity or quality of what we send to your home. However, we understand that rare issues can arise during transit or packaging, and we do address genuine complaints promptly and fairly.

We will consider a refund or replacement only under the following circumstances:

• You received a product that is visibly damaged, leaking, or tampered with at the time of delivery.
• You received an incorrect product that does not match your confirmed order.
• The product delivered has a manufacturing defect (e.g., the ghee jar seal is broken upon receipt).
• Your order was confirmed and payment was processed, but the product was never delivered without any communication from our team.

To raise a valid claim, you must provide:

• A clear photograph or video of the damaged or incorrect product.
• Your order number and date of delivery.
• A brief description of the issue sent to our support email or WhatsApp number within 24 hours of delivery.

Refunds or replacements will not be issued in the following cases:

• The claim is raised more than 24 hours after the product has been delivered.
• The product has been partially consumed or used before the complaint is raised.
• The issue is due to improper storage by the customer after delivery (e.g., paneer not refrigerated promptly).
• Change of mind or the product does not match personal taste preferences.
• Delays in delivery caused by courier partners, weather conditions, or circumstances beyond our control.

Once your refund claim is reviewed and approved by our team, the refund will be processed back to your original payment method. The timeline is as follows:

If you wish to cancel an order, you must do so within 2 hours of placing it. Cancellation requests raised after this window or after the order has been dispatched will not be accepted.

For orders cancelled within the allowed window, prepaid amounts will be refunded in full to your original payment method within 5–7 business days. No cancellation charges apply.

If we cancel your order due to unavailability, pricing errors, or delivery constraints, you will receive a full refund automatically within the same 5–7 business day window. We will notify you via SMS or email at the earliest.